Recover abandoned checkouts on WhatsApp before the sale is lost
Retentionly sends timely WhatsApp recovery messages with product context, checkout links, discount logic, and stop conditions so Shopify shoppers can finish buying without extra manual follow-up.
Install on Shopify
Most checkout recovery is too slow for mobile shoppers
A customer who leaves checkout usually still has buying intent. Retentionly helps you reach them on the channel they already check quickly, while keeping the workflow tied to real Shopify checkout events.
Checkout left behind
Start recovery when a shopper abandons a Shopify checkout with contact details.
Product-aware reminder
Send WhatsApp templates with cart context, checkout links, and optional incentives.
No awkward follow-ups
Stop the flow when the checkout converts or the customer no longer qualifies.
Know what recovered
Track the orders and revenue connected to your recovery flow.
Built for revenue recovery, not generic blasting
Use WhatsApp to recover shoppers with useful timing, cleaner context, and measurable outcomes.
- Recover high-intent abandoned checkouts with direct checkout links.
- Add discount or urgency logic without sending every shopper the same offer.
- Use multi-step reminders while avoiding duplicate messages after purchase.
- Connect recovered revenue back to the flow your team launched.
What the flow includes
A focused set of Shopify WhatsApp automation capabilities for checkout recovery.
Checkout event trigger
Launch messages from Shopify checkout activity instead of importing lists manually.
Personalized recovery copy
Reference cart context and guide shoppers back to the exact checkout.
Discount-ready flows
Use incentive-based reminders when your recovery strategy calls for them.
Purchase-aware stop conditions
Prevent recovery reminders after a customer completes the order.
WhatsApp template support
Use compliant message templates for checkout recovery use cases.
Revenue reporting
See whether WhatsApp recovery is producing recovered sales for the store.
How it works
Launch the workflow from Shopify events, then improve the messages as you learn.
Connect Shopify and WhatsApp
Install Retentionly and connect the store events needed for checkout recovery.
Choose the recovery sequence
Set message timing, copy, checkout links, and optional discount handling.
Track recovered orders
Monitor conversions and refine timing or offers based on actual revenue.
Questions about abandoned checkout recovery
Quick answers for Shopify teams evaluating WhatsApp abandoned checkout recovery.
1. What is WhatsApp abandoned checkout recovery for Shopify?
It is an automation that sends WhatsApp reminders to shoppers who started checkout but did not complete the order, usually with a link back to checkout.
2. Is this different from abandoned cart email?
Yes. Email can still help, but WhatsApp reaches many mobile shoppers faster and can be useful for urgent checkout recovery flows.
3. Can Retentionly stop messages after the order is placed?
Yes. The recovery flow is designed around Shopify events, so reminders can stop when the shopper completes the purchase.
4. Should every abandoned checkout get a discount?
Not always. Many stores start with a helpful reminder first, then reserve discounts for later steps or selected segments.