TRIGGERNew customer enquiry
A lead or support request arrives
WHATSAPP CRM SOFTWARE
WhatsApp CRM for Sales and Customer Support
Qualify Leads. Never Miss a Follow-up. Automate Support.
Turn every WhatsApp conversation into an organized customer relationship — capture details, route enquiries, track progress, and keep your team moving.
- ✓ 7-day free trial
- ✓ Guided onboarding
- ✓ Set up in minutes
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Official WhatsApp Business APIBuilt for compliant messaging
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4.8/5 from 300 reviewsShopify App Store
- No Retentionly markupPay Meta messaging fees directly
AUTOMATION
Published
Move every conversation forward
Connect conversations to the tools your team already uses
COMMERCE · CRM · AUTOMATION
WHY CHOOSE RETENTIONLY
Better value.
Better value.
Fewer surprises.
Give sales and support teams the tools they need without per-user fees or added WhatsApp API markup.
SHOPIFY APP STORE REVIEWS
Results that make us proud.
Current rating and reviews from Retentionly's Shopify App Store listing.
Overall rating
Shopify App Store
Users
Trust Retentionly for WhatsApp
Five-star ratings
Across all current reviews
★★★★★
“The interface is user-friendly, and setting up campaigns is quick and smooth.”
★★★★★
“Great app. Super easy to use. Support team are really helpful.”
ONE SHARED WHATSAPP CRM
One conversation. Every next step organized.
Choose a workflow to see how Retentionly helps your team qualify, follow up, and support customers on WhatsApp.
LIVE WORKFLOW PREVIEW Active
NEW CONTACTInbound WhatsApp leadA prospect starts a conversation
Ask qualifying questions
WHATSAPP MESSAGE
Hi Priya, thanks for reaching out. What are you looking for, and when would you like to get started?
Share requirements →✓
OUTCOMELead tagged and routed to the right owner
OPEN OPPORTUNITYFollow-up is dueThe lead has not responded yet
Send a timely reminder
WHATSAPP MESSAGE
Hi Priya, just checking in. Would you like help choosing the right option for your business?
✓
OUTCOMEResponse tracked and next task updated
SUPPORT REQUESTCustomer needs an answerA common question arrives on WhatsApp
Resolve automatically or assign
WHATSAPP MESSAGE
Hi Priya, we can help with that. Here is the information you need, or choose below to speak with our team.
Talk to support →✓
OUTCOMERequest resolved or handed to an agent
YOUR WHATSAPP CRM
Turn every conversation into a clear next step.
Bring leads, follow-ups, and customer support together on the official WhatsApp Business API. Get your team organized in minutes.
Get Started